Refund policy

Stylista US - Cancel/Change Order
We understand that circumstances may arise where you need to cancel or make
changes to your order. At Stylista US, we aim to be as accommodating as possible to
ensure a smooth and satisfactory shopping experience for you. Below are the
guidelines for canceling or changing your order.
1. Order Modification Policy: Once an order is successfully placed and payment is
confirmed, the order enters our processing system. During this time, we strive to
dispatch your order as quickly as possible to ensure timely delivery. Therefore, we
encourage you to review your order carefully before completing the purchase.
2. Requesting Changes to Your Order: If you wish to make changes to your order,
such as modifying the items, quantities, or shipping address, please contact our
customer support team at the earliest convenience. We will do our best to
accommodate your request if the order has not yet entered the processing stage.
Please note that order modifications cannot be guaranteed and may be subject to the
order's status and availability of the requested changes.
3. Order Cancellation: If you decide to cancel your order, please contact our customer
support team immediately. Orders can only be canceled if they have not been
processed or shipped. Once the order is in the processing or shipping stage, we will be
unable to cancel it. In such cases, you may return the items following our Refunds &
Returns Policy.
4. Cancellation of Customized Orders: For personalized or customized orders,
cancellation may not be possible after a certain period since these items are usually
prepared and produced as per your specific requirements. Please contact our customer
support team for further assistance regarding personalized order cancellations.
5. How to Request Order Modifications or Cancellation: To initiate a change or
cancellation request, please contact our customer support team via our "Contact Us"
page. Our representatives will guide you through the process and provide further
assistance. Please include your order number and relevant details when reaching out to
us.
6. Refunds for Canceled Orders: If your order is successfully canceled before
processing or shipping, we will initiate a refund to your original method of payment
within [number of days, e.g., 5-7 business days]. Please note that it may take some time
for the refunded amount to appear in your account, depending on your payment
provider's policies.
7. Order Status Updates: Once your order is successfully modified, canceled, or
shipped, you will receive email notifications to keep you informed about its status.
At Stylista US, we value your satisfaction and strive to provide the best possible service.
Should you have any questions or need assistance regarding order modifications or
cancellations, please don't hesitate to contact our customer support team.
Thank you for choosing Stylista US!
Stylista US Team

Stylista US - Refunds & Returns Policy
At Stylista US, your satisfaction is our top priority. We strive to provide you with
high-quality products and an exceptional shopping experience. Below, you will find our
Refunds & Returns Policy, which outlines the guidelines for returning products to us.
1. Returns Eligibility: We accept returns for products that are unused, unopened, and
in their original packaging. However, due to sanitary reasons, we cannot accept returns
if the package has been opened or the product has been used. Please make sure to
thoroughly inspect your order upon arrival before opening any sealed packaging.
2. Damaged or Defective Items: In the unlikely event that you receive a damaged or
defective item, please contact our customer support team within 7 days of receiving the
product. We may request photographic evidence of the damage or defect to facilitate
the return process. Once approved, we will provide instructions on how to return the
damaged or defective item, and we will gladly replace it for you.
3. Incorrect Orders: If you receive an incorrect item in your order, please notify us
within 7 days of receiving the package. We will work with you to arrange a return and
issue a replacement or a refund, depending on your preference.
4. Non-Returnable Items: For the safety and wellbeing of all our customers, certain
items are non-returnable due to sanitary reasons. These include, but are not limited to,
personal care products, cosmetics, intimate apparel, and any products that come into
direct contact with the skin or body. Please review the product descriptions carefully
before making a purchase.
5. Refunds Processing: Once your return is received and inspected, we will send you
an email to notify you of the approval or rejection of your refund. If approved, the refund
will be processed to your original method of payment within 7 days. Please note that
shipping fees are non-refundable, and any return shipping costs will be the
responsibility of the customer.
6. How to Initiate a Return: If you believe your return meets the eligibility criteria
mentioned above, please contact our customer support team on our "Contact Us" page.
Our representatives will guide you through the return process and provide further
assistance.
7. Packaging Your Return: When returning an eligible item, please ensure it is
securely packaged to avoid damage during transit. We recommend using a trackable
shipping service for your return to ensure its safe arrival.
8. Exchanges: As we do not accept returns for opened items due to sanitary reasons,
we cannot process exchanges for such products. If you received a damaged, defective,
or incorrect item, please follow the instructions under sections 2 and 3 for resolution.
At Stylista US, we value your trust and aim to provide you with the best service possible.
If you have any questions or concerns about our Refunds & Returns Policy, please feel
free to reach out to our customer support team. Thank you for shopping with us!
Stylista US Team